Million Décor Design Payment and Shipping Policies
Payment by Credit Cards
We accept Visa, Master, American Express as credit card payment. We also accept personal or business checks.
Payment by Check
Million Décor Design will accept payment in the form of a check, though these purchases must be completed by phone only. For purchases paid by check, in stock items will not shipped until the check has cleared. And special-order items will be ordered from the respective manufacturers until the check has cleared. There will be no exceptions to this policy.
All orders are shipped via UPS, FedEx, or USPS. A physical address is required for all orders. Please be advised that milliondécordesign.com will not ship any merchandise to PO Box addresses.
Transit days for ground shipments and any possible expedited service are business days and do not include weekends or holidays
NON-Continental United States Require A Custom Quote: This includes APO/FPO, International destinations, Alaska, Hawaii, and Puerto Rico. Please email email@example.com for details, and we will respond within 48 hours with price an appropriate quote so long as the export region is allowable, and approved by the manufacturer.
Free shipping on items able to ship via UPS, Federal Express Ground or USPS for orders that are $99.00 or greater.
Orders less than $99.00 will incur a standard processing and handling charge of $15.00
Truck Freight - Large & Oversized Items
Large items, such as large foyer chandeliers and torchiere floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a $65 surcharge for EACH ITEM that must ship via freight. Items that must ship via truck freight are notated by the manufacturer based on the size and packaging of the product in question. Items that must ship via truck freight are marked as such on the individual product pages.
Oversized Items Shipping
Receiving an oversized shipment is different than receiving a parcel or mail order. You will need to have an adult over 18-year-old present for a scheduled delivery, and they will need to sign for the delivery.
Oversized freight shipping delivery times vary depending on region, weather, and distance from the shipping terminal. The Delivery Time displayed is projected and will vary depending on the variables of your shipment.
An appointment MUST be scheduled with the shipping company prior to delivery, and failure to accept the delivery appointment call, or to call them may delay the shipment.
How To Receive Your Shipment
Upon the arrival of your order please inspect all packages at the time of the delivery BEFORE signing the receipt.
Upon the arrival of your order please open the TOP of the box and inspect the item(s). If there is any type of damage, please note it on the receipt before signing.
Missing Items Policy
Please inspect the merchandise immediately when you receive it.
We cannot honor any complaints on visible defects after the product has been cut or installed.
In the event that all material was not delivered, please call us immediately at 626-574-8882. It is important to mark on your delivery receipt or bill of lading at the time of delivery any missing parts or boxes.
If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If the item number does NOT match, please REFUSE this delivery, and contact us at 626-574-8882.
Freight Claim Policy
All claims for shortage/deduction must be made within 3 days of receiving products.
In order for your claim to be processed in a timely manner you must: provide a brief description of the issue, provide pictures clearly showing the issue, include your contact information, and note your preferred resolution of credit or replacement.